Terms & Conditions

These Terms & Conditions govern your use of the Ayanna website. By accessing or using Ayanna, you agree to these Terms. If you do not agree, please do not use the website.

1. About Ayanna

Ayanna is an Australian online directory that helps customers discover independent beauty professionals specialising in African and textured hair and beauty for melanin-rich skin.

Ayanna is a discovery platform only. We do not provide beauty services, process bookings, manage appointments, or handle payments between customers and beauty professionals.

Any services arranged through Ayanna are agreements made directly between the customer and the independent beauty professional.

2. Using Ayanna

When using Ayanna, you agree to:

• use the website lawfully and respectfully

• provide accurate information when submitting forms or listings

• avoid uploading misleading, false or inappropriate content

• respect the intellectual property and rights of others

• not interfere with the operation or security of the website

We reserve the right to restrict access to users who misuse the platform.

3. Beauty Professional Listings

Beauty professionals are responsible for ensuring that all information submitted to Ayanna is accurate, complete and up to date.

This includes business names, contact details, locations, services, pricing where provided, images and social media links.

Ayanna may review, edit or remove listings that:

• contain false or misleading information

• breach these Terms

• infringe another person’s rights

• contain inappropriate or offensive material

• no longer meet the purpose of the directory

Being listed on Ayanna does not represent an endorsement, certification or guarantee of quality.

4. Customer Responsibility

Customers are responsible for making their own decisions before engaging a beauty professional.

We encourage customers to:

• review portfolios carefully

• communicate directly with professionals

• discuss pricing, availability and expectations before booking

• independently determine whether a professional is suitable for their needs

5. No Booking or Payment Services

Ayanna does not:

• accept payments

• hold deposits

• process bookings

• manage appointments

• resolve payment disputes

• act as an agent for beauty professionals

All bookings and transactions occur directly between customers and the beauty professional they choose.

6. Intellectual Property

Unless otherwise stated, all content on the Ayanna website—including our logo, branding, website design, text and graphics—is owned by Ayanna and is protected by Australian intellectual property laws.

Beauty professionals retain ownership of the photographs, logos and business information they submit for their own listings.

You may not copy, reproduce or distribute Ayanna content without prior written permission.

7. Third-Party Links

Ayanna listings may include links to Instagram profiles, websites or other third-party platforms.

We are not responsible for the content, security or privacy practices of external websites.

Visiting third-party websites is at your own discretion.

8. Disclaimer

Ayanna aims to provide an accurate and helpful directory of independent beauty professionals.

However, we cannot guarantee that all listings will always be accurate, complete or current.

Ayanna does not guarantee:

• the quality of services provided by listed professionals

• appointment availability

• pricing accuracy

• customer satisfaction

• business legitimacy beyond reasonable listing review

Customers should make their own enquiries before engaging a beauty professional.

9. Limitation of Liability

To the fullest extent permitted by Australian law, Ayanna is not liable for any loss, damage, injury, dispute or claim arising from:

• use of the website

• reliance on information contained in listings

• interactions between customers and beauty professionals

• services provided by independent beauty professionals

• third-party websites linked from Ayanna

10. Changes to These Terms

We may update these Terms & Conditions from time to time as Ayanna evolves.

The latest version will always be published on this page, and the “Last updated” date will reflect when changes were made.

11. Governing Law

These Terms & Conditions are governed by the laws of Australia.

Any disputes relating to the use of Ayanna will be subject to the applicable Australian laws and courts.

12. Contact Us

If you have questions about these Terms & Conditions, or would like to contact Ayanna regarding the website, please use the Contact page on our website.

A dedicated business email address will be added following launch.